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How Connector Works

  • 1STEP
  • 2STEP
  • 3STEP
  • 4STEP
1STEP

Describe your issue and how you want it resolved

2STEP

Receive and review dealer's response

3STEP

Negotiate a solution with the dealer

4STEP

Reach an agreement

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Consumer

Connector's online dispute resolution process was really helpful. I am glad to have it as an options to resolve my issue.

Dealer

Connector is a great tool for dealers and consumers to resolve an issue.

Dealer

Connector’s online dispute resolution process was concise, straightforward and very user friendly.

The VSA's Role

  • The VSA will know who is involved in the dispute, what the issue is, and whether the dispute resolved or not.
  • The VSA will not assist the parties in negotiation the outcome of their dispute on Connector.

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